Water Treatment Technician

(Posted August 2020)

Job Title:     Water Treatment Technician

This is a position created within the company to work with the sales department to oversee the on-site side of the water treatment sector.  The successful candidate will be responsible for managing installations and monitoring the ongoing performance of our water hygiene products into the Intensive Poultry Production market, liaising with clients to ensure there total satisfaction with our systems and company and to add value to our clients.  The job will require a basic understanding of plumbing (MDPE, PVC & ABS), Water Hygiene, and an interest in livestock would be useful.   It will involve predominantly working in the Poultry Sector including Broilers, Layers, Turkey, Game and Duck.   This position will be based in our office at Chesterfield but will include 3-4 days per week on site visits around the UK including overnight stays (if and when required).  Training will be given as necessary in the specific, industry-related aspects of the job. 

Further details of what the job involves: 

Take ownership of ‘all things water’ and manage the complete process including:

  1. Organise and carry out on-farm site surveys and pump / plumbing changes / product recommendations
    2. Plan and carry out installation of pumps on farm and the setup of water treatment products
    3. Train customers on water quality and the relevant products
    4. Producing customer specific IFU’s (Instruction For Use)
    5. Managing any trial work and reporting data back to sales team & client
    6. Carry out water hygiene audits, including sampling and make recommendations.
    7. Providing ongoing technical product support and after sales service to the client
    8. Manage all customer water hygiene online portals and respond as required

The following skills are required as a minimum:
MS Excel -Competent
Written/Spoken English – Proficient, specifically in writing clear instruction for clients  
MS Outlook - Competent  
Hubspot CRM – Training will be provided  
Smartsheet – Training will be provided   
Skills/Attributes required – Plumbing 
Education/Experience required – GCSE/O Level passes in English, Maths and Science/Physics
Certifications/Licences required  - Driving License required.

The successful applicant will need to have a ‘problem solving’ mindset and the ability to logically think through and document a process. They will need to be fully committed to the days tasks in hand and show that by doing everything possible to resolve any issues on sites before leaving where possible to ensure 100% customer satisfaction.

The applicant must be approachable, honest, trustworthy, transparent and have a positive attitude. Tidiness, organisation, attention to detail, accountability and a high level of accuracy and good personnel skills are essential.  

Flexibility in work times are required when travelling to jobs. An attractive package is offered including company vehicle, laptop and phone.

In the first instance, email Jim Cuckson: jim@interhatch.com